A San Francisco-based tech behemoth has announced game-changing collaborations with the potential to transform business-grade artificial intelligence functionality across sectors. These strategic partnerships put Salesforce at the forefront of conversational AI deployment, tapping into highly capable language models and inserting them right into the workplace where millions of professionals work together every day.
Anthropic collaboration brings reliable AI to regulated sectors
Salesforce and Anthropic are expanding their strategic collaboration at scale to provide enterprise-class AI specifically tailored for regulated and data-sensitive sectors globally. The collaboration brings Claude, one of the world’s strongest families of AI models, as a building block for Salesforce’s Agentforce 360 Platform.CrowdStrike and RBC Wealth Management already leverage Claude in Agentforce to design next-generation AI-fueled customer experiences and automated processes.
The collaboration centers on three initiatives that redefine regulated industries’ innovation using artificial intelligence in high-risk settings. Anthropic is the sole LLM provider to become integrated seamlessly within Salesforce’s trust boundary, and all Claude traffic is isolated within Salesforce’s virtual private cloud infrastructure. The security-first design allows for the deployment of domain-specific AI capabilities by financial services, healthcare, cybersecurity, and life sciences institutions.
Domain-specific solutions prioritize financial services first
Anthropic and Salesforce will jointly develop sector-specific AI applications for highly regulated sectors on the Agentforce 360 Platform, starting with end-to-end financial services applications that comprehend sophisticated instruments, insurance claims, and sophisticated regulatory systems with historical accuracy.
OpenAI integration brings ChatGPT directly into enterprise workflows
The strengthened partnership between Salesforce and OpenAI heralds the beginning of a new era for employee and customer experiences powered by Salesforce Agentforce 360 and OpenAI frontier models. The pioneering partnership lets companies access Salesforce Agentforce 360 directly within ChatGPT, enabling users to pose sales history questions, examine customer conversations, or produce Tableau visualizations through the simple input of natural language questions into easy-to-use interfaces.
The integration does, in fact, redefine the employee experience with the power to perform smart, data-enabled work in the natural course of conversation with secure, frictionless access to enterprise systems. OpenAI’s new frontier models, such as GPT-5, are accessible now to leverage to construct AI agents and prompts on the Salesforce Platform, bringing robust language capabilities along with proven enterprise data management and security practices.
“Building the tools people use to collaborate more peacefully, so work comes more naturally and is more integrated” – Sam Altman, Co-founder and CEO, OpenAI
Strategic alliances reshape the enterprise AI landscape significantly
These collaborations are a paradigm shift for the SaaS ecosystem, from standalone point-and-click applications to multi-surface, agent-based dialogue that easily integrates with existing business processes. The partnership unites OpenAI’s leading-edge frontier AI and Salesforce’s proven enterprise platform to form unprecedented business automation and intelligence possibilities across industries. Marc Benioff stated they’re building trusted foundations for agentic businesses by integrating best-of-breed frontier AI with the world’s leading AI CRM.
Both integrations reveal Salesforce’s commitment to bringing employees and customers where they already reside, rather than forcing adoption of wholly new platforms or user interfaces. The integrations span from ChatGPT, through Slack, to Salesforce’s underlying CRM capabilities, so that AI capabilities enhance current processes rather than overwhelming ingrained business processes that have been honed through decades of collaboration.
Most significant integration capabilities are
Agentforce 360 apps: Direct Salesforce app integration through the ChatGPT experience
Instant Checkout: Commerce integration for purchasing within the flow of ChatGPT conversations
ChatGPT in Slack: Conversational AI natively integrated with team collaboration workflows
Codex integration: Natural language code generation and editing within Slack channels
The partnerships place Salesforce as the enterprise choice for AI adoption, with secure data management and cutting-edge conversational AI. The partnerships establish an end-to-end ecosystem where businesses can tap into sophisticated AI models while achieving security, compliance, and control over core business data and customer relationships in highly regulated environments.